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Common Complaints About Roofing Contractors

Apr 08, 2024

Considering how important of a role your roof plays in the protection and curb appeal of your home, you can’t trust just anyone to handle it when it comes time for an inspection, repair work, or a replacement. Rather, you need a roofing contractor you can confidently trust for the job. With that in mind, consider some of the most common complaints about roofing contractors, and then find one that stands apart from the rest and provides you with the reliability and expertise you need.

Lack of Communication

One of the main complaints that homeowners have when it comes to roofing contractors is that they’re not responsive and fail to communicate throughout the course of the projects they’re completing. After all, homeowners want clear communication up front as far as pricing and timeline, and they want a strong line of communication as the work is being done. The best roofing contractors understand this and remain dedicated to providing exactly that.

Shortcuts for Profit

Another complaint homeowners tend to have about lesser roofing contractors is that they take shortcuts in an effort to maximize profit. That can mean sacrificing quality to offer lower prices, as these lower prices will attract more customers. While the low prices may be attractive on the surface, the quality they’ve sacrificed presents itself eventually. That leaves the homeowner to deal with repairs and constant maintenance, which have costs that ultimately negate the originally low prices.

Low-Quality Materials

Part of that sacrificing of quality can be clear in the caliber of roofing materials a contractor offers. Homeowners understand that their properties are among their biggest investments, which is why they need well-crafted, properly installed roofs that provide durability, protection, and curb appeal. When roofing contractors don’t have first-class materials, it reflects poorly on them and homeowners will always look elsewhere.

Poor Workmanship

As much as low-quality materials drive complaints about roofing contractors, poor workmanship and shoddy installation services are doubly frustrating for homeowners. After all, even the best roofing systems won’t provide the right level of protection and curb appeal without being installed properly. So, when a job isn’t done the right way, it can cause significant problems for a homeowner down the line.

Lack of Experience & Knowledge

Perhaps this is the most glaring issue when it comes to some roofing contractors, at least in the eyes of homeowners. A contractor that lacks experience, knowledge about their products, and the right level of skill that a roof installation requires is always bound to cause problems for a homeowner. And yes, there’s a difference between a new company and inexperienced one, as it’s more about the experience of the team than it is the age of the company itself.

How Do We Stand Apart From Less-Reputable Roofing Contractors

At Roofing Done Wright, we strive to give homeowners in Georgia and Florida an alternative to the types of roofing contractors that these complaints are often associated with. After all, our team of highly experienced and skilled roofers knows how to do things the right way and get the job done right. Pair that with the phenomenal Owens Corning asphalt shingle roofing systems that we install and you have a roofing contractor you can confidently partner with for a project at your home.

Whether you need a roof replacement, repairs, or a simple inspection at your home in Georgia or Florida, we have you covered. Contact Roofing Done Wright today to get started on your project.

A Proven Record of Exemplary Service

Read Rave Reviews From Our Satisfied Customers

★ ★ ★ ★ ★
Roofing Done Wright was great to work with. On time, professional and 100% satisfied with my roof and gutters.
Mike P.
★ ★ ★ ★ ★
Jonathan and his crew did an exceptional job! He far exceeded my expectations. Thank you, Jonathan!!
Marsha S
★ ★ ★ ★ ★
Roofing Done Wright did a fantastic job installing our roof from start to finish. I strongly recommend them!
Terry B.
★ ★ ★ ★ ★
Very responsive company and got the job done well and timely. Highly recommend.
★ ★ ★ ★ ★
They did an excellent job. I would recommend them and I have done so. They are very professional, and they did an outstanding job.
Ken P.
★ ★ ★ ★ ★
I was very happy with the professionalism and thoroughness of my representative that worked with me from beginning to end. I was very happy with the services and consultation advice throughout the entire project.
Susan C.
★ ★ ★ ★ ★
Solid company that I refer my Real Estate clients to for all their roofing needs! Ward and Paul are AMAZING to work with. They are punctual and very accommodating. I have and will continue to recommend them.
April R.
★ ★ ★ ★ ★
As a Realtor, I rely on professionals like Paul McCalla to inspect roofs when listing homes and when I have a buyer. Paul has also worked on my personal Home roof. He is always on time ,explains the issues and honest.
Kay M.
★ ★ ★ ★ ★
I have gotten to know Matt Hopkins and Roofing Done Wright through my networking group. Matt is an outstanding guy who only operates with honesty and integrity. This roofing company is more concerned about customer service and taking care of people than they are the bottom dollar. They understand putting the customer first and they guarantee their work. Give them a call!
Jillian P.
★ ★ ★ ★ ★
This company is a well oiled machine! They are professional, efficient, reasonably priced and good communicators. I am on the HOA Board in a condo complex and they completed over 62 units for our community in a timely manner. I have already recommended them to two people. They are awesome!
Freedom M.
★ ★ ★ ★ ★
As a Property Management company, we interact with a great deal of contractors daily. One stands out above all the others. Ward Metcalfe and his team are amazing to work with. They always arrive when they say they will and get the job done on time. Good contractors are hard to find and I am glad we found them! Thank you!
Success Real Estate Brokers
★ ★ ★ ★ ★
Gatekeeper manages several hundred rental homes, and I own several dozen houses myself. Ward Metcalfe at Roofing Done Wright is our "go-to guy" for residential roofing. Quality is significantly better than the others we have tried. Customer service working with insurance companies is just great. He has saved us thousands. Ward Metcalfe is simply a good guy to boot! He really knows roofing.
Brett V.
★ ★ ★ ★ ★
Jonathan Holiday, the contact, was very responsive, professional, and delivered everything he said he would. His crew, Jacob, was excellent. Everyone was so personable, showed up, and they knew exactly what they were doing. Roofing Done Wright came highly recommended and they did not disappoint.
Randy H.
★ ★ ★ ★ ★
All of the requests that I asked to be done, Roofing Done Wright actually went above and beyond.
Ari K.
★ ★ ★ ★ ★
This company did a great job! I would definitely hire them again. Houston helped us pick out everything for our new roof and gutters. He was great. He knows a lot about the roofing business and was very helpful. Skyler was the onsite supervisor when our new roof was installed. He was also great and very knowledgeable. We are very happy with our new roof and gutters.
Rod C.

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